1. Overview

This Privacy Policy describes how Ravessia collects, uses, and discloses your personal information when you visit our website, browse our products, place an order, contact us, or otherwise interact with our store.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information received from service providers that help us operate our store.

Type of Information	Examples	Why We Collect It
Contact Information	Name, email address, shipping address, billing address, phone number if provided	To process orders, provide customer support, and deliver products
Order Information	Products purchased, order number, payment status, shipping details, return requests	To fulfill orders, manage returns, prevent fraud, and improve service
Payment Information	Payment method details processed securely by third-party payment providers	To complete transactions and verify payment
Device Information	IP address, browser type, device type, pages viewed, referral source, cookies	To improve website performance, analytics, security, and advertising
Communication Information	Messages sent through contact forms, emails, reviews, or support requests	To respond to questions and provide customer service

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process, confirm, and fulfill your orders;
• To send order confirmations, shipping updates, and customer service messages;
• To provide support for sizing, delivery, returns, refunds, and product questions;
• To verify transactions and help prevent fraud or unauthorized activity;
• To improve our website, products, customer experience, and marketing;
• To personalize your shopping experience where applicable;
• To send promotional emails if you have subscribed or opted in;
• To comply with legal, tax, accounting, security, and regulatory obligations.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve site functionality, remember preferences, analyze traffic, measure marketing performance, and provide a better shopping experience.

Cookies may help us understand which pages customers visit, which products are viewed, and how customers interact with our store. You may be able to manage or disable cookies through your browser settings, but some website features may not function properly without cookies.

5. How We Share Your Information

We do not sell your personal information in exchange for money. However, we may share information with trusted third parties that help us operate our business and provide services to you.

We may share your information with:

• Shopify and related ecommerce service providers;
• Payment processors and fraud prevention providers;
• Shipping carriers, fulfillment partners, and logistics providers;
• Email, customer support, and marketing service providers;
• Analytics and advertising partners;
• Professional advisors, legal authorities, or regulators when required by law.

6. Payment Security

Payment information is processed securely by third-party payment providers. Ravessia does not directly store full credit card numbers. Payment providers may collect and process your payment details according to their own privacy and security policies.

7. Email Marketing

If you subscribe to our newsletter or agree to receive marketing messages, we may send you emails about new arrivals, promotions, product updates, and styling inspiration.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly. Even if you unsubscribe from marketing emails, we may still send transactional emails related to your orders, shipping, returns, or account activity.

8. Advertising and Analytics

We may use analytics and advertising tools to understand website traffic, measure ad performance, and show relevant content or promotions. These tools may use cookies or similar technologies to collect device and browsing information.

This helps us improve our store experience, understand customer preferences, and make our marketing more relevant.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information, subject to legal exceptions;
• Request restriction or limitation of certain processing activities;
• Withdraw consent where processing is based on consent;
• Opt out of marketing communications;
• Request information about how your data is shared.

To exercise any privacy rights available to you, please contact us using the contact information provided below.

10. California Privacy Notice

If you are a California resident, you may have additional rights under applicable California privacy laws. These rights may include requesting access to the categories or specific pieces of personal information collected, requesting deletion of personal information, correcting inaccurate information, and opting out of certain types of data sharing.

We do not knowingly sell personal information for money. Some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain privacy laws. You may contact us to submit a privacy request.

11. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, fraud prevention, legal compliance, accounting, tax, and business record requirements.

When personal information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law.

12. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. International Customers

If you access our website or place an order from outside the country where our business or service providers are located, your information may be transferred, stored, or processed in other countries. These countries may have data protection laws different from those in your location.

By using our website or submitting information to us, you understand that your information may be processed by us and our service providers in accordance with this Privacy Policy.

14. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

15. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, technologies, or business operations. Any updates will be posted on this page with a revised “Last updated” date.

Your continued use of our website after updates are posted means you accept the revised Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:

Ravessia
Email: michelleallison2198@outlook.com
Store Address: 58 Rue Halévy, 59000, France