FAQs
Frequently Asked Questions
Find answers about orders, shipping, sizing, returns, refunds, and our linen-inspired styles.
Orders
How do I know if my order was placed successfully?
After your order is placed, you will receive an order confirmation email. Please make sure the email address entered at checkout is correct and check your spam or junk folder if you do not see the confirmation.
Can I change or cancel my order?
If your order has not been processed or shipped yet, we will do our best to help update or cancel it. Please contact us as soon as possible with your order number. Once an order has shipped, it can no longer be canceled and must follow our return process.
Why did I not receive an order confirmation email?
Confirmation emails may sometimes be filtered into spam, junk, or promotions folders. Please also check whether the email address entered at checkout was correct. If you still cannot find it, contact us with your name and checkout email.
Shipping & Delivery
How long does order processing take?
Most orders are processed within 2–4 business days. Processing time may be slightly longer during high-volume periods, holidays, or promotional events.
How long does shipping take?
Standard delivery usually takes 8–12 business days after the order has shipped. Actual delivery time may vary depending on the destination, carrier schedule, customs checks, weather, or other factors beyond our control.
Do you offer free shipping?
Yes. We offer free shipping on orders over $79. The free shipping threshold will be calculated at checkout based on your order value.
Where can I find my tracking number?
Once your order ships, a tracking email will be sent to the email address used at checkout. Please allow some time for tracking updates to appear after the shipping label is created.
My tracking says delivered, but I did not receive the package. What should I do?
Please first check your mailbox, front door, porch, parcel locker, building reception, neighbors, or local carrier office. If you still cannot locate the package, contact us with your order number and tracking number so we can help check the delivery status.
Size & Fit
How do I choose the right size?
Please check the size chart on each product page before ordering. Because sizing may vary slightly by style, we recommend comparing the measurements with a similar garment you already own.
Are Ravessia styles true to size?
Most of our pieces are designed to fit true to size with a relaxed, comfortable silhouette. If you prefer a closer fit or are between sizes, please review the Fit & Style section on the product page for specific recommendations.
Are linen-inspired pieces supposed to fit loosely?
Yes, many linen-inspired garments are designed with an easy, breathable fit. A slightly relaxed silhouette helps create a natural drape and keeps the piece comfortable for warm-weather wear.
What should I do if I am between sizes?
If you are between sizes, size up for a more relaxed fit or size down for a closer fit. For styles with a loose or oversized cut, you may prefer the smaller size.
Returns & Refunds
What is your return policy?
We accept return requests within 30 days of delivery. Items must be unworn, unwashed, unused, free from stains or odors, and in their original condition with tags and packaging where applicable.
How do I start a return?
Please contact us by email with your order number, the item you want to return, and the reason for return. Our support team will provide return instructions after reviewing your request.
When will I receive my refund?
Once your return is received and inspected, we will notify you about the refund status. Approved refunds are usually processed back to the original payment method. Your bank or payment provider may need additional time to post the refund.
Can I exchange an item for another size or color?
Exchanges depend on product availability. Please contact us with your order number and the size or color you would like to exchange for, and we will check the available options.
Products & Care
Are your products made from 100% linen?
Some items are linen blends or linen-inspired fabrics designed to provide a breathable, natural-looking texture with easier care and a soft feel. Please check the Details section on each product page for the specific fabric information.
How should I care for linen-inspired clothing?
We recommend washing with cold water on a gentle cycle or hand washing when possible. Avoid bleach, tumble dry low or lay flat to dry, and steam or iron on low heat if needed.
Will linen clothing wrinkle?
Linen and linen-inspired fabrics may naturally wrinkle. This soft texture is part of the relaxed, effortless look. Hanging or steaming the garment can help reduce wrinkles before wearing.
Will colors look exactly like the photos?
We do our best to show product colors accurately. However, colors may vary slightly due to lighting, photography, screen settings, and fabric batches.
Still Need Help?
Our customer support team is happy to assist you. Please include your order number when contacting us about an existing order.
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